Custom Products
Due to the unique nature of our custom products, we are unable to offer refunds on our custom products.  If you receive a custom product and are unhappy with it, you are able to exchange it for a store credit.  To do this, you must contact us within 2 days of receipt of your order.  You can either call us at 917.514.5155 or email us at to obtain a return authorization number.  The product must be shipped back to us via an insured, trackable carrier and you will be charged a 12% service fee.  Ship all returns to:

Freddy&Ma
attn: returns
208 W 29th St
#613
New York NY 10001

Non-Custom Products
All non-custom products can be returned within 7 days of receipt for a full refund.  Items must be shipped back to us via an insured, trackable shipping service.  To obtain return authorization, call us at 917.514.5155 or email us at