Custom Products
Due to the unique nature of our custom products, we are unable to offer refunds on our custom products.  If you receive a custom product and are unhappy with it, you are able to exchange it for a store credit.  To do this, you must contact us within 2 days of receipt of your order.  You can either call us at 917.514.5155 or email us at to obtain a return authorization number.  The product must be shipped back to us via an insured, trackable carrier and you will be charged a 12% service fee.  Ship all returns to:

Freddy&Ma
attn: returns
208 W 29th St
#613
New York NY 10001

Non-Custom Products
All non-custom products can be returned within 7 days of receipt for a full refund.  Items must be shipped back to us via an insured, trackable shipping service.  To obtain return authorization, call us at 917.514.5155 or email us at

Sale items
Sale items sales are final and not eligible for refund or store credit.