At our factory, tracking numbers are assigned to packages almost immediately and generally appear on our website along with your order information. However, they are not active until your order is actually shipped.  For some custom products, this may take 4 to 6 weeks from the date that the order is placed.  If you have any questions regarding this, please email us at .

Finding Your Order Status

The status of your order is easy to find.
- Check your e-mail. You were required to enter an e-mail address during Checkout. You will receive e-mails at your address keeping you up-to-date about the status of your order.
- Visit the website. Sign In to Your Order History at http://www.freddyandma.com. You may view information about your most recent orders (including tracking information) as well as past orders.
- Contact us. If you still have questions about your order, please contact us via e-mail at